A-dec Customer Service
We deliver the best ownership experience in the industry by offering you personal, professional, and consistent support.
It all begins with A‑dec Customer Service and our commitment to doctors and authorised dealers around the world. Contact us today to see how we can help!
Contact information
Global Headquarters
2601 Crestview Drive
Newberg, Oregon 97132 USA
Email: a-decglobal@a-dec.com
Phone: 1-503-538-7478
Hours of operation:
Available from 6:00 a.m. to 5:00 p.m. Pacific Time (PT)
Email us in your native language and we will provide you with the answers you need.
2025 A-dec closure dates
January 1
May 26
July 3-4
September 1
November 27-28
December 24-25
What is the warranty for A‑dec dental equipment?
A‑dec proudly offers a 10-year warranty on most dental equipment purchased from A‑dec or an authorised A‑dec dealer. Refer to the A‑dec, Inc. Express Limited Warranty for more details.
How can I compare A‑dec dental products?
Find the right A‑dec solution for you. Learn more and compare A‑dec dental chairs, A‑dec dental delivery systems, A‑dec dental lights, and A‑dec dental stools.
Where can I find dental equipment service guides?
Product service guides and additional documents are available in the Resource Center.
How do I order A‑dec replacement parts?
You can view A‑dec replacement parts in the A‑dec service parts catalog. To order replacement parts, please contact your local A‑dec Territory Manager or dealer.
How do I maintain A‑dec dental equipment?
Daily and preventative maintenance will help keep your dental equipment running smoothly. Use the Dental Office Equipment Maintenance checklist for easy reference.
What upholstery colours does A‑dec offer?
A‑dec offers a variety of sewn and seamless upholstery colour options. Visit the Upholstery Colours page to learn more and to request upholstery colour samples.
How can I get help troubleshooting my A‑dec dental chair?
The A‑dec Customer Service team is available to help you troubleshoot issues with your A‑dec dental equipment—even on older models. Use the contact information above to get in touch with an A‑dec representative.
